Archive for the ‘Dell’ Category

Dell Inspiron 6400 emitting loud beep when connecting to the wireless network

July 18, 2006

Margrethe has had a curious issue with her new Dell laptop – when she has put it to sleep and resumed working, it has made a loud beep when re-connecting to the wireless network. After googling around a bit, I found a few possible solutions to this problem, one of which we’ve tried and seems to be working this far.

1) Open Intel PRO/Wireless (the application controlling your wireless adapter, running in the system tray in the bottom right corner, it’s a green, fan-like icon showing the connection quality). Go to the Tools menu and enter Application settings. There are a number of checked boxes under “Alerts” – un-check them and click “OK”. This seems to be working on this system so far.

2) If that fails, you can try to disable the built-in beeper (speaker). Your PC would be unable to beep, but other sound should work. Go to the Start menu -> Control Panel -> System -> Hardware -> Device Manager. In the list, double-click “System devices”. Somewhere in that list, you should find “System speaker”. Right-click it and choose “disable”.

These tips were gleaned from a thread over at the NotebookReview forums: Very useful thread on the beep “problem” / feature affecting Dell Inspirons.

Hope this helps someone!

In an unspecified future post: A review of my MacBook!

PS: The Inspiron 6400 is in general a nice machine. This particular example of the species has got integrated graphics and the cheapest screen – at the price, it’s a well-rounded machine. Its main negatives are size/weight. The large battery option is well worth it – an actual battery life of 4 – 5 hours is great!

Dell and lousy service

June 8, 2006

I guess this might sound familiar to lots of people, but guess what: Dell’s service disappoints me. Margrethe was supposed to receive her new Dell Inspiron 6400 yesterday (according to the original delivery estimate) or even the day before yesterday (the estimate on the order tracking page).

Yesterday, she got a call, and the freight company asked her when she would like the package delivered – on Thursday (today) between 10 AM and 3 PM, or in the evening? She opted for 10 to 3.

So today, we’ve been waiting for the laptop. 3 PM, and no laptop in sight, we were beginning to get a little bit worried. 4 PM, and we phoned Dell, who said that they would get in touch with the freight company (Schenker / Linjegods, apparently) and call her back when they knew what was going on.

After an hour without any laptop arriving and no call from Dell, she tried to call Dell again, and guess what… customer service is closed for the day. Unsurprisingly, the Sales phone is still open – but they couldn’t help, and advised her to phone customer service tomorrow morning.

After this, she phoned back to the freight company phone number that called her and scheduled the delivery. Turns out they too are closed for the day – even though they do deliveries in the evenings. So now we have no idea what’s going on.

This is really the apex of crappy customer service. When someone calls you and tells you the package will arrive within a certain timeframe, you expect that to happen – at the very least you expect to be notified if something gets in the way.

Anyone ordering goods from Dell should know that they may or may not arrive when they say it will. I guess this is a prime example of “the chain is only as strong as its weakest link”. Dell needs to switch to a different parcel delivery service. I would think that after building a company that’s able to produce reasonable-quality low-cost laptops and become the world’s #1 laptop maker, shipping the goods to the consumer should be fairly straightforward. Unfortunately not…