Archive for June, 2008

Nokia N82 spontaneously reboots when I receive a SMS message

June 11, 2008

I haven’t had the time to do any proper research on this, but my Google searches haven’t turned up anything sensible, so I’m creating a blog post where I’ll put any info I come across – and hopefully other people’s Google queries will wind up here.

This is what happens: I receive an SMS, and the phone does a soft reboot, returning me to the standby screen after about half a minute. I can then read the SMS. I am a bit unsure, but I believe the “SMS received” icon is shown the second before the device reboots.

This has been happening about 1-2 times per day on average, or for about every 3-5 SMSes I receive, over the last couple of weeks. As far as I can see, it doesn’t seem to be related to other apps I am running, which is mostly Opera Mini 4.1 and the Gmail Java app. It is a possibility that it is related to the latest firmware – I upgraded about a month ago – but it is strange that this should start happening after a couple of weeks of use and not right away.

Hopefully it is not a hardware issue – if it continues and I cannot find a solution, I’ll try to re-install the latest firmware.

Anyone else out there having this problem?

Uodate 09/08/08: I still have this problem, and it doesn’t seem related to the phone’s power consumption or heat. The only thing the crashes have in common is that they all occur during bursts of network traffic – after a phone call, when I send a SMS or receive one, when I download mail (that has triggered a crash just once). Weird. Hopefully a firmware upgrade will fix this, but I haven’t had time to try yet.